There are almost no companies left on the market that do not use CRM. A CRM system is a good tool for organizing and analyzing sales. But connecting only CRM to increase sales is not enough, employees must have additional tools inside the CRM, with which they can at least communicate with clients. Previously, it was enough to connect SIP telephony and mail. At the moment, clients prefer to communicate in messengers. Now in the Russian Federation, the most popular messengers for communicating with clients are WhatsApp and Telegram.
Owners and ROPs often ask questions about how to connect a corporate messenger to CRM and how to properly build communication in messengers.
In this article, we will tell you in detail what will help increase sales when working through messengers in CRM.
Why is it important to integrate Uruguay WhatsApp Number Database into CRM? Integrating the messenger with your CRM will allow your employees to stop messaging clients from their personal phones and connect a single number. Using a corporate number for the messenger will protect the Uruguay WhatsApp Number Database company from losing its client base when an employee is fired and will help the owner control the manager's correspondence. Integrating WhatsApp with CRM allows you to store all messages in a deal and conduct correspondence directly from it. Also, connecting WhatsApp to CRM makes it possible to receive all new messages in the form of new deals, which means that you will not lose a single message and all clients will receive answers to their questions on time.
What will help increase sales?
Automatic creation of deals. As soon as the client writes for the first time, a new deal will be created, and the manager will not have the opportunity to miss a message or delete the chat of an inconvenient client from the phone.
Quick response to messages from the client. Without integration, managers will not be able to quickly respond to messages from their clients due to lost correspondence in the chat list or a missed notification on the phone. And clients want to receive answers here and now. Push notifications come to the CRM, which makes it possible to react quickly.
Communication tracking. All incoming and outgoing Uruguay WhatsApp Number Database messages are saved in the deal. The manager can enter the deal in a couple of clicks and view the manager's correspondence, check whether they are draining clients and how quickly they respond in general.
Setting up automatic notifications . Every business has standard application processing processes: receiving an application, receiving payment, assembling the order, sending. At each stage, it is customary to notify the client about the progress of the work - to keep them informed about the order fulfillment. If you set up integration, these messages can be automatically sent to Uruguay WhatsApp Number Database, setting the scenario and conditions through Sales Bot or Business Processes. The manager does not need to manually type and send messages, which saves his time, which he can spend on sales.
